Overview
At PouchPrime, we strive to provide high-quality nicotine pouches and exceptional service to every customer. Due to the nature of our products, all sales are final, and we cannot accept returns or exchanges once an order has been placed.
However, your satisfaction is our top priority. If you receive a product that is not as advertised, damaged, or incorrect, we are committed to making it right. Please reach out to our customer service team within 7 days of receiving your order, and provide proof of the issue (such as photos of the product and packaging).
Eligibility for Resolution:
Products that are not as advertised (wrong flavor, incorrect quantity, etc.).
Damaged or defective items upon arrival.
How to Request Assistance:
Contact us at tom@pouchprime.com within 7 days of receiving your order. Provide your order number, a description of the issue, and clear photos of the product in question. Our team will review your request and work with you to find the best possible resolution, which may include a replacement or store credit.
Thank you for choosing PouchPrime!
Need help?
Contact us at tom@pouchprime.com for questions related to refunds and orders.